❓
Frequently Asked Questions
Is there any technical help after we receive the carts or parts?
Yes, we supply 24 hours online service for free to assist with any technical inquiries.
Do you provide CE documents and other documents for customs clearance?
Yes, we have CE certification. After shipment, we will provide the Packing List, Commercial Invoice, and Sales Contract for your customs clearance needs.
How can I contact you if I want to visit the facility?
Please provide your contact information online, and we will coordinate a detailed arrangement based on your schedule.
What is the policy if parts have issues during the warranty period?
We will provide new replacement parts within the warranty period free of charge, excluding consumable parts and man-made damage.
What is the standard delivery time for the products?
Common products and parts can typically be delivered within 3 to 10 working days.
Is technical support available for installation?
Yes, our technical team provides quick response answers and guidance for part installation and troubleshooting.